As evident by the name, the position of a patient service coordinator is found exclusively in the health care service that is a part of the hospitality industry. The nature of work performed by such professionals is strictly specific to healthcare and therefore it calls for people who have a formal background in medicine or healthcare.
Patient service coordinators are responsible for providing and monitoring interdisciplinary care for patients. They also inform patients and their families about the different medical and surgical procedures prior to treatment. Excellent verbal communication and organizational management skills are of utmost importance for a patient service coordinator.
Why Do You Need a Professional Patient Service Coordinator Resume?
Let’s face it, no matter how good of a patient service coordinator you are you still may not be good at creating resumes. Even if you are good at writing you may not know about the career trend and what employers are looking for right now. Getting a professional resume that is written by experts is of utmost importance in this modern world.
Do you know that more than 40% of resumes dont even make it past the modern AI-based candidate shortlisting tools and are never even seen by recruiters? The artificially intelligent tool shortlists candidates based on many criteria, however, the notable criteria are keywords. Career experts know what keywords should be included and what to highlight in your resume. A career expert can help you get a resume that can help you get to the next step of the hiring process.
You can either test your writing skills and create a patient coordinator CV yourself or you can order career experts from ResumeThat Wroks to make an excellent resume for you. At Resume That Wroks, resume writing professionals along with experience career experts work together to create professional resumes that help you land a job interview. However, if you have opted to create a resume yourself, then carefully read this article until the end.
What Does a Patient Service Coordinator Do?
Before you start creating your resume you must know what are the responsibilities and core competencies of a patient service coordinator. On a daily basis, the patient service coordinators handle many patients and perform administrative work.
They are responsible for greeting patients, performing initial screening, and shifting the patients to concerned departments during procedures. They also handle the paperwork of patients, manage admissions, manage visitor schedules, transcribe doctor’s orders in detail to patients, and many more.
Here is a list of the general responsibilities of a patient service coordinator.
General Responsibilities of a Patient Service Coordinator
- Educate the patients about the treatment expenses and expectations and collect balances from patients before or after the appointment schedule.
- Do referral verification, insurance processing, managing co-payments, and preparing medical records.
- Greet the patients/visitors when they walk in and register their admissions based on the physician’s working hours.
- Educate the patient on how they are HIPPA compliant and will never leak out their personal information to anyone.
- Maintain strict policies according to HIPAA guidance regarding patients’ personal information.
- Manage the type of insurance the patient has and confirm if it applies to the procedure the patient is going to be treated for.
- Following the medical protocol while referring related calls to the medical staff.
- Protect the general safety of patients and co-workers by following strict guidelines in case of viral disease outbursts (Covid-19 for instance).
Here is How to Create the Best Patient Coordinator Resume
Here is a step-by-step guideline on how you can create a patient coordinator resume for yourself. These guidelines will help you create a professional resume even if you haven’t created a resume in your life. You can still add to these guidelines based on your past experiences or strong points. These guidelines are NOT some hard and fast rules that need to be followed as they are.
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The Professional Title
Your professional title appears right under your name in your resume. We recommend using the title of “Senior Patient Service Coordinator”, or “Junior Patient Service Coordinator” based on your experience. Dont add contrasting titles that are irrelevant to the position.
It’s a huge mistake to call yourself a “medical student” or anything irrelevant to the job post while applying for the position of a Patient Service Coordinator position.
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Writing The Headline
The headline should be short and crisp. A good headline should be able to grasp the employer’s attention in such a way that they are forced to read the complete resume. Remember that the headline is your first impression and making it impactful is necessary in order to be shortlisted.
Many people make the mistake of copying the headline from the internet — which is a big mistake. Hiring managers go through hundreds of resumes every day and they can easily tell if you have written a custom headline or just copy-pasted it from the internet. Crafting a good headline on your own will definitely help you land a strong first impression.
Sample Headline: “An experienced patient service coordinator with 5 years of professional experience seeking a challenging position that will enable me to apply my strong verbal and organizational skills while working with people”.
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Writing The Objective of the Patient Service Coordinator Resume
Most employers ask for a resume and not a cover letter. A resume is a pretty straightforward document that doesn’t let you add in something of a personality. The objective part of the resume is your chance to show who you really are.
It’s your chance to build trust between you and the employer. However, copied resume objectives will not lead you anywhere. We recommend that you look at the sample below and write an objective for yourself that is eye-catching and interesting.
Sample Objective:
“An experienced patient service coordinator with 5 years of professional experience who is a self-motivated individual and team player. Has strong organizational skills and excellent communication skills along with great intrapersonal skills. His experience enables him to work in fast-paced challenging environments. An enthusiastic individual who always follows procedures and policies to provide exceptional patient support”
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Writing the Description of a Patient Coordinator Resume
Just like the headline and the objective section, what you include in the description section will vary based on what specific job role you are applying for. A senior patient service coordinator should focus more on describing relevant work experience.
On the contrary, a junior patient service coordinator should focus more on your capabilities and achievements and less on experience.
Sample Job Description for Patient Service Coordinator Resume (Past Experience Description)
- Reviewed patient demographics and verified insurance for each patient prior to beginning treatment.
- Scanned all patient documents into EMR and verified insurance compliance.
- Briefed each patient about the treatment procedure and from where to get the lab scans prior to the next sessions.
- Transcribed the doctor’s instructions to each patient and provided a detailed overview of the treatment.
- Registered patients, scheduled appointments, and briefed patients prior to each visit to the doctor’s office.
- Used advanced appointment booking software to schedule patient appointments on computers.
- Greet and facilitate both new as well as returning patients for treatment purposes.
- Verified patient insurance eligibility services and created an insurance scheme for each patient with insurance.
- Take incoming calls from patients, make callbacks, and make paperwork arrangements before each patient’s visit to the doctor’s office.
- Manage medical equipment that are going in and going out of the warehouse and also managed inventories.
- Assisted the doctor with nebulizers, bed setups, and oxygen concentrators.
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Adding Certifications
Certifications are an added benefit of hiring for your and they seem like a bonus for hiring you for the position. We love when we get a free toothbrush with toothpaste, similarly, hiring managers also love it when they see a candidate who fulfills all the hiring criteria and also has relevant certifications.
Mentioning relevant certifications related to organizational management and strong verbal communication will certainly increase your chances of getting hired by your dream employer.
Patient Service Coordinator Resume Sample (Complete PlainText Sample)
John Maggio
Physical Address: 888, 88888, Town, NJ
Date of birth: 1994-26-09
Email address: hello@resumethatworks.com
Personal Phone: 555-555-555
A dedicated patient service coordinator with 6 years of relevant experience in clerical and technical patient support services. Committed to improving processes in patient management, achieving organizational goals, and maintaining patient relations with doctors. An enthusiastic professional with excellent communication skills along with vast experience who can manage every aspect of patient coordination service.
Skills
- Excellent Communication Skills
- Workflow Management System
- Appointment Booking Software
- Training and Supervision of team
- Conflict resolution ability
- Confidential Information Handling
- Knowledge of Medical terms
- Medical Briefing
- Microsoft Office Proficiency
10/2020 – present (working dates), Senior Patient Service Coordinator (position title), German People Island Primary Care (name of company), WA (city/country)
- Responsible for supervision of everyday healthcare operations that include managing staff, assigning tasks, and carrying out patient service program goals.
- Co-pilot staff meetings to improve patient service processes.
- Registering patients and managing appointments.
- Ensuring staff is sufficient to carry out clinical operations.
- Assistance in interviewing and training new medical staff.
- Verify patient insurance and made insured treatment plans for patients.
- Creates awareness about different treatment plans and how to educate the patient about the care provided by the doctor.
- Order and manage healthcare equipment in inventory as well as monitor expenditures.
01-2015 – 09/2020 (working dates), Patient Care Coordinator (position title), Newjersey Primary Care Center (name of company), NJ (city/country)
- Collected and then provided patient information to the concerned departments.
- Registered patients and book appointments based on the appointment schedule.
- Assisted the doctor in Nubulizing, patient bed setup, and monitoring oxygen concentrators.
- Responded to and managed the daily influx of calls from patients and doctors to make and edit schedules.
- Performed patient record-keeping activities in accordance with HIPAA compliance.
- Collected co-payments and balances from patients prior to treatment and manage payments.
- Verified insurances and worked with insurance providers to schedule payment procedures according to the treatment process.
Education
Bachelor of Management Sciences
Internation Studies, Lincoln Business School, United Kingdom (07/2012 – 07/2015)
Associate of Management Sciences
Community College London, UK (06/2010 – 06/2012)
Core Strengths
- Record Keeping Accuracy
- Patient and Compassionate
- Goal Oriented Team Player
- Microsoft Office
- Appointment Management Software operator
- Excellent Written/Verbal Communication Skills
- Team Leader
- Strong Organizational Skills
Conclusion
I am sure that after reading this article you must have gotten the idea of how to create an excellent patient coordinator resume yourself. However, if that is not the case and you are doubtful about being short-listed by your dream employer, then you must consult an online resume-writing service.
Get your CV Edited/ Reviewed by Professionals
One of the best online resume writing services is ResumeThatWorks which excels at helping people land a job interview. Resume That Works has a team of professional resume writers along with career experts who work together to create an excellent resume for you.
Career experts know what employers are looking for and getting your CV made or reviewed by a professional is an investment that is worth every penny. Remember that a good resume raises your chances of getting hired by top organizations thus securing your career and giving you job satisfaction. So what are you waiting for? Get your resume reviewed by contacting our resume professional right now.
